At Designs by K and A, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, issues may arise with your order, and we are here to assist you in resolving any problems.
Returns & Exchanges
If you have any problems with your order, please contact us at DesignsbyKandAco@gmail.com. While we do not accept returns, we are committed to making your order right. Our dedicated team will work with you to find a solution that meets your needs.
In order to be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Damages and Issues
Upon receiving your order, we kindly ask that you inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. Our team will evaluate the issue and take the necessary steps to make it right.
Exceptions / Non-Returnable Items
While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods such as food, flowers, or plants, as well as custom products and personalized items. Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are also non-returnable and non-refundable.
If you wish to exchange an item, the fastest way to ensure you receive the desired product is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
For any further questions or concerns regarding our refund policy, please do not hesitate to contact us at DesignsbyKandAco@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.